#190 Специалист по IT-поддержке в анти-ВИЧ центр

Место работы: Коламбус (Огайо), США. Полный рабочий день.
Описание:
This position provides technical support to employees in all ARC Ohio locations on a daily basis. This support may consist of both hardware, software and network trouble shooting and problem resolution. The IT Help Desk Technician is to research and follow-up on problems that may require additional resources.
Essential functions of the job include, but are not limited to, typing, reading, utilizing a telephone, utilizing a computer or server, conducting research, attending meetings, interacting with others, coordinating multiple schedules and documenting steps for problem resolution.

Требования:
— Minimum of two years of similar experience required
— Bachelor’s degree preferred
— Prior help desk and project management preferred
— Vocational/Technical certification preferred
— Strong oral and written communications abilities
— Experience with and ability to provide high quality customer service.
In-depth knowledge of Windows 7 and XP, Internet Explorer, Outlook 2010 and 2013 and MS Office required
— Knowledge of and ability to troubleshoot printers in a Windows environment required
— Basic understanding of network communication and connectivity required
— Working knowledge of wireless and dial up networking required
Willingness to travel as necessary
— Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
— Must be able to maintain individuals’ confidentiality.
— Reliable transportation, driver’s license and proof of auto insurance required.

Обязанности:
— Provide first level troubleshooting skills to resolve general internal ARC Ohio system support issues via telephone and remote communication tools
— Assure that requests are resolved in a precise and timely manner
— Resolve issues and/or assign or notify appropriate resource
— Apply diagnostic utilities to aid in troubleshooting; test fixes to ensure problem resolution
— Perform preventative maintenance
— Work on special projects and laptop software configuration
— Log all support calls into the call tracking system
— Track and document regular daily activities and projects
— Work with IT Manager/Director to communicate software issues
— Follow-up with callers to ensure customer satisfaction
— Maintain appropriate inventory documentation and update as changes occur
— Remove viruses and communicate with staff regarding potential risks
— Other technology projects and tasks as assigned by supervisor

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